FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
“How much is the shipping fee?”
Shipping costs are determined by the order volume, destination, and Incoterms (e.g., CIF, FOB). All costs will be clearly itemized in your final quotation.
“Do you offer international shipping?”
Yes. We have established logistics networks to support our primary markets in the US and EU, as well as other global destinations.
“Which courier service do you use for delivery?”
We utilize major international freight forwarders and specialized carriers experienced in handling commercial building materials to ensure safe and efficient delivery.
“How long does delivery take?”
Delivery time depends on the shipping method and final destination. Your sales representative will provide an accurate transit time estimate once the order is ready for dispatch.
Orders
Below are some of are common questions about orders
“How can I track my order?”
Your dedicated sales representative will provide a tracking number and carrier information upon shipment. For most B2B orders, tracking is managed directly through our logistics partners.
“Can I change my order details?”
Order modifications are subject to our production schedule and material availability. Please contact your sales representative immediately to request any changes; we will accommodate them if production has not yet commenced.
“Can I cancel my order?”
Cancellation requests must be submitted in writing. Orders that have entered the manufacturing process may be subject to a cancellation fee to cover material and labor costs.
“Why did I not receive my full order?”
Due to the size and nature of our commercial materials, large orders are often shipped in multiple consignments. Please check your delivery notes and contact your representative if you have concerns.
Products
Below are some common questions about our products
Why are all your products sold out?
you can click the product and fill the order form to place your order.
Does your product meet fire-retardant standards?
Yes. Our special finish incorporates fire-rated plastic laminate (Class A performance) and fire-retardant materials. It is suitable for interior applications requiring enhanced fire safety. please contact us for certification details.
Can we customize products for you?
We offer extensive customization options.
Choose from a wide range of HPL patterns, groove designs, overlay textures, and colour options. We also provide colour matching, multiple backing material choices, and coordinated edge banding for a complete solution.
Can you provide fabrication services?
Yes. We provide fabrication services including precise cut-to-size, drilling, and edge banding to suit your project requirements.
Can I order the same pattern for both Combo Panels and standard plastic laminates?
Yes. We offer matching patterns across Combo Panels and HPL, allowing you to maintain a consistent design across feature and non-feature areas.
Can I use the panels I design to produce furniture?
Yes. Our panels are suitable for furniture applications such as cabinets, doors, and built-ins. We can also manufacture the furniture for you, as we have our own factory to support full production.
